Terms of service

Last Updated: October 17, 2026

1. Overview

Welcome to Xalavelle (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, https://www.xalavelle.com/ (the “Website”), and any purchases made through our online store.

By visiting our Website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms carefully before using our Website. If you do not agree with these Terms, you should not use our Website or purchase products through our store.

We reserve the right to update or modify these Terms as described in Section 16.

2. Eligibility and Acceptable Use

By using our Website, you represent that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our Website only for lawful purposes and in accordance with these Terms. You must not:

• Use our Website for fraudulent, unlawful, or unauthorized purposes.

• Interfere with the security, functionality, or proper operation of our Website.

• Attempt to gain unauthorized access to our systems, accounts, or data.

• Submit false, misleading, or fraudulent order information.

• Upload or transmit malicious code, harmful content, or unauthorized material.

• Use automated systems to access or misuse our Website in a manner that violates applicable law or materially disrupts our services.

We reserve the right to restrict or terminate access to our Website where reasonably necessary to protect our business, customers, systems, or legal interests, subject to applicable law.

3. Products, Collectibles, Packaging, and Blind Boxes

Xalavelle offers collectible figures, toys, models, and related products. Product descriptions, images, specifications, packaging details, and availability are provided to help customers make informed purchasing decisions.

We make reasonable efforts to display products accurately. However, colors and other visual details may vary depending on your device, screen settings, lighting, and the manufacturer's production process.

Certain collectible products may have minor variations in paint application, molding, assembly, packaging, or finish. Such variations are not necessarily defects if they are consistent with the product's description and normal manufacturing characteristics.

Blind Boxes and Randomized Products

Blind-box and other randomized products contain an item or character selected according to the product's stated assortment or distribution method.

Unless otherwise expressly stated in the product listing, customers cannot select or guarantee a specific character, design, color, or variant.

A preference for a different character, an unfavorable random selection, or a change of mind does not, by itself, qualify as a product defect or guarantee eligibility for a return or exchange.

Once a blind box has been opened, we generally do not accept returns or exchanges solely because the customer dislikes the item received or wanted a different result.

However, this policy does not exclude remedies required by applicable law or available for products that are defective, damaged, incorrect, incomplete, or materially different from their description.

Collectible Packaging

We recognize that packaging may be important to collectors. Unless a listing specifically guarantees mint-condition packaging, minor cosmetic imperfections to outer packaging may not constitute a product defect.

Damage to the product itself, substantial packaging damage where packaging condition was expressly guaranteed, or material discrepancies from the product listing will be assessed individually.

Please contact us promptly if you receive an item that appears damaged, defective, incorrect, or incomplete.

4. Pre-Orders, Backorders, Delays, and Allocations

Some products may be offered as pre-orders or backorders. These products may not be available for immediate shipment when an order is placed.

Estimated release dates, arrival dates, and shipping dates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Release dates and availability may change due to manufacturer delays, production issues, allocation limits, transportation disruptions, customs processing, or other circumstances outside our reasonable control.

If a pre-order is delayed or becomes unavailable, we will provide updates when reasonably practicable. Where required by applicable law, we will notify you of material delays and provide any required options to consent to the delay or cancel the order for a refund.

If a manufacturer reduces an allocation, discontinues a product, or cannot supply the quantity ordered, we may need to cancel the affected order or part of the order and refund the amount paid for the unavailable items.

Refunds for unavailable or canceled products will be processed in accordance with applicable law and our payment and refund procedures.

Nothing in this section limits any consumer rights or remedies that cannot lawfully be excluded.

5. Orders, Acceptance, and Pricing Errors

When you place an order, you are submitting a request to purchase the selected products under these Terms.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or that the products have been dispatched.

We reserve the right to review, refuse, limit, or cancel an order where permitted by law, including in circumstances involving suspected fraud, unauthorized transactions, inventory shortages, inaccurate product information, pricing errors, or other legitimate operational concerns.

If we cancel an order after payment has been collected, we will arrange a refund for the canceled portion of the order as required by applicable law.

If a product or price is displayed incorrectly because of a technical, typographical, supplier, or system error, we may correct the error and, where appropriate and permitted by law, cancel or request confirmation of the affected order.

We will not use this provision to avoid obligations that apply to an accepted order under applicable law.

You are responsible for providing accurate and complete contact, billing, and shipping information. Delays or delivery failures caused by incorrect information you provide may affect the fulfillment of your order, subject to applicable law.

6. Prices, Taxes, Payments, and International Customs

Product prices and applicable charges will be displayed during checkout. Prices, promotions, and product availability may change before an order is accepted, subject to applicable law.

You agree to provide valid payment information and authorize the payment method selected at checkout to be charged for the total amount displayed for your order.

Payment processing may be handled by third-party payment providers. We do not store complete payment card details unless expressly stated in our applicable privacy disclosures and permitted by law.

Applicable sales taxes and other required charges will be calculated or displayed at checkout where required and supported by the relevant systems.

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country and the shipping arrangement. Unless expressly stated otherwise at checkout or in the relevant shipping policy, these charges may be the customer's responsibility.

Customers are responsible for complying with applicable import requirements in their destination country. Customs inspections and clearance procedures may delay delivery.

If an international shipment is refused, abandoned, or returned because of unpaid duties, inaccurate delivery information, or failure to comply with import requirements, any refund or deduction for shipping, return shipping, customs charges, or other costs will be handled in accordance with our published policies and applicable law.

We will not impose charges or deductions that are prohibited by applicable law.

7. Shipping, Delivery, and Risk of Loss

We aim to process and ship orders in accordance with the information provided in our Shipping Policy and at checkout.

Processing times and delivery estimates are estimates unless expressly guaranteed. Actual delivery times may vary because of carrier operations, weather, customs clearance, public holidays, incorrect addresses, and other factors.

Once an order has been dispatched, tracking information may be provided when available. Tracking updates are supplied by the relevant carrier and may not immediately reflect the physical movement of a shipment.

You are responsible for ensuring that the shipping address and contact details submitted with your order are accurate.

If a package appears lost, is marked as delivered but cannot be located, or arrives damaged, please contact us so we can review the available order and carrier information.

Risk of loss and title transfer will be determined in accordance with applicable law and the terms that legally apply to the shipment. Nothing in these Terms transfers risk to you earlier than permitted by law.

Our Shipping Policy provides additional information about processing times, shipping methods, delivery estimates, and shipping-related inquiries.

8. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains the conditions and procedures for requesting a return, refund, or exchange.

Unless a different period is required by applicable law or expressly stated in the relevant product listing or policy, eligible standard return requests should be submitted within 30 days after delivery.

To request a return, please contact us at hello@xalavelle.com with your order number, the product involved, and the reason for your request.

Returned items may be required to be unused, complete, and accompanied by their original packaging, tags, accessories, or other included materials, subject to applicable law and the circumstances of the return.

Certain products may be ineligible for change-of-mind returns where permitted by law. These restrictions may apply to opened blind boxes, personalized items, or products specifically identified as non-returnable before purchase. Such restrictions do not remove rights or remedies that cannot lawfully be excluded.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order upon delivery. We recommend reporting damage, defects, incorrect items, or missing components within 7 days of delivery so we can investigate promptly.

When contacting us, include your order number, a description of the issue, and clear photographs or other reasonable supporting information where available.

The 7-day reporting recommendation is intended to help us resolve issues efficiently. It does not automatically waive any statutory rights, warranties, or remedies that remain available under applicable law.

Depending on the circumstances and applicable law, we may offer a replacement, repair, exchange, refund, or another appropriate resolution.

Return Shipping and Refund Processing

Responsibility for return shipping costs will depend on the reason for the return, our published Return & Refund Policy, and applicable law.

Where a return is due to our error or a confirmed product issue, we will handle reasonable return shipping costs in accordance with applicable law and our policy.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

We will communicate any applicable return instructions and refund conditions before you send an item back where reasonably practicable.

Nothing in this section limits mandatory consumer rights.

9. Intellectual Property and Third-Party Brands

Unless otherwise indicated, the original text, website layout, graphics, logos, and other materials created for the Xalavelle Website are owned by or used with permission by Xalavelle and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or commercially exploit our original website content without prior authorization, except as permitted by law.

Product names, characters, logos, trademarks, images, and other intellectual property associated with third-party brands remain the property of their respective owners.

References to third-party brands or products are used to identify or describe the products offered for sale. Such references do not, by themselves, establish sponsorship, endorsement, affiliation, or authorization by the relevant rights holders.

Xalavelle does not claim ownership of third-party intellectual property merely because a product is listed or sold through our Website.

Product images, descriptions, and promotional materials will be used only where we have an appropriate legal basis or permission to use them. Customers and rights holders may contact us regarding concerns about potentially unauthorized material.

10. Third-Party Services and Links

Our Website may contain links to third-party websites, applications, payment services, shipping services, or other external resources.

These third-party services are not necessarily owned or controlled by Xalavelle. Their availability, content, privacy practices, terms, and security are governed by their respective providers.

We are not responsible for third-party websites or services to the extent permitted by law. This does not exclude responsibility for matters for which we remain legally accountable.

Your use of third-party services may be subject to additional terms and privacy policies. We encourage you to review those terms before providing information or completing transactions through external services.

11. Disclaimer of Warranties and Limitation of Liability

We make reasonable efforts to keep our Website available, secure, and accurate. However, to the extent permitted by law, we do not guarantee uninterrupted access, error-free operation, or that every website feature will always be available.

Product descriptions, availability information, and estimated delivery dates are provided in good faith. Any express product commitments made in a listing or other applicable agreement remain subject to their terms and applicable law.

To the extent permitted by applicable law, Xalavelle will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Website or the purchase or use of products, where such exclusions are legally enforceable.

To the extent permitted by applicable law, our total liability arising from a particular product claim will not exceed the amount paid for the product giving rise to the claim, except where a different limitation is required by law or where liability cannot lawfully be limited.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence where such limitation is prohibited, death or personal injury where liability cannot lawfully be excluded, or any other liability that applicable law does not permit us to exclude or limit.

Nothing in these Terms removes statutory consumer guarantees, mandatory product rights, or other protections that cannot lawfully be waived.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable costs arising directly from your unlawful use of our Website, your material violation of these Terms, or your infringement of another party's rights.

This provision does not require you to indemnify Xalavelle for losses caused by our own unlawful conduct, negligence where such allocation is prohibited, or other circumstances for which applicable law prevents us from shifting responsibility to you.

Any indemnification obligation under this section will be interpreted only to the extent legally enforceable.

13. Dispute Resolution

If you have a concern about an order, product, payment, delivery, or other aspect of our services, we encourage you to contact us first so that we can attempt to resolve the matter informally.

You can reach us at hello@xalavelle.com or by using the contact details in Section 17.

When contacting us, please provide your order number and a clear explanation of the issue. We will review the information and make reasonable efforts to respond and work toward an appropriate resolution.

Nothing in this section requires you to waive any legal rights, prevents you from contacting a consumer protection authority or other government agency, or prevents you from bringing a claim before a court or other body where permitted by applicable law.

Any formal dispute will be handled under the laws and procedures that validly apply to the dispute. No provision in these Terms is intended to remove mandatory rights available to consumers under applicable law.

14. User-Generated Content and Reviews

If our Website allows you to submit reviews, comments, photographs, videos, or other content (“User Content”), you are responsible for ensuring that the content is accurate, lawful, and does not violate another person's rights.

You must not submit content that is fraudulent, misleading, defamatory, unlawful, threatening, abusive, infringing, or otherwise inappropriate.

By submitting User Content, you grant Xalavelle a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content as reasonably necessary to operate, maintain, and display the relevant review or content feature on our Website.

This license does not transfer ownership of your content to Xalavelle. Any additional use of customer content for separate advertising or promotional campaigns will require an appropriate legal basis, including additional permission where required by law.

You represent that you have the rights necessary to submit the content and grant the license described above.

We may moderate, refuse, remove, or restrict User Content where reasonably necessary to maintain the integrity of our Website, comply with applicable law, or address content that violates these Terms.

We do not guarantee that all submitted reviews will be published or that every review will be independently verified.

15. Governing Law

These Terms and any dispute arising from them will be governed by the laws of the State of Texas, United States, to the extent that such laws validly apply.

This provision does not override mandatory consumer protection laws that apply based on your place of residence or the nature of the transaction. If another law must apply to a particular claim, that law will apply to the extent required.

Nothing in this section restricts a consumer from exercising a right or bringing a claim in a forum where such right or forum is protected by applicable law.

16. Changes to These Terms

We may update or revise these Terms from time to time to reflect changes in our business practices, products, services, legal requirements, or operational needs.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent before applying material changes.

Unless otherwise required by law, updated Terms will generally apply to future use of our Website and orders placed after the updated Terms take effect. Changes will not retroactively remove rights or remedies that have already accrued or otherwise affect existing orders in a manner prohibited by law.

Your continued use of our Website after updated Terms become effective indicates your acceptance of the revised Terms to the extent permitted by applicable law.

We encourage you to review this page periodically to remain informed about our current terms.

17. Contact Information

If you have questions about these Terms, an order, a product, or our store policies, please contact us using the information below.

Store Name: Xalavelle

Website: https://www.xalavelle.com/

Email: hello@xalavelle.com

Phone: +1 214-528-7328

Business Address:
4307 McKinney Ave
Dallas, TX 75205
United States

Customer Support Hours:
Monday–Saturday: 9:00 AM–6:00 PM Central Time (CT)
Sunday: Closed

We aim to respond to customer support and general inquiries within 24–48 business hours.